We Need You @ Dantech
We Need You @ Dantech

Tier II IT Support Technician (686631)

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About the Opportunity

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Short Description

The Delaware Department of Technology and Information (DeDTI) is seeking a Tier II IT Support Technician to troubleshoot, resolve, document and escalate tickets as necessary. The ideal candidate will possess 2+ years of technical phone support, 2+ years of troubleshooting, and tracking computer-related incidents, and 1+ year of escalating problems and incidents to level 2 and 3 support entities.


Required Skills/Years of Experience


Desired Skills/Years of Experience:


Complete Description

The Delaware Department of Technology and Information (DeDTI) is seeking a Tier II IT Support Technician to troubleshoot, resolve, document and escalate tickets as necessary. The ideal candidate will possess 2+ years of technical phone support, 2+ years of troubleshooting, and tracking computer-related incidents, and 1+ year of escalating problems and incidents to level 2 and 3 support entities.

The Tier II IT Support Technician will be tasked to:


Hiring Expectations


About Dantech

Dantech Corporation, Inc. is a Certified Business Enterprise (CBE) in the District of Columbia and a federally recognized Woman Owned Small Business (WOSB). The company has a history of technology, innovation and transformation since its launch in 1999. As an Equal Opportunity/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. For more information about positions with Dantech, please see: https://www.dantechcorp.com/staffing.