We Need You @ Dantech
We Need You @ Dantech

Tier I Help Desk (683461)

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About the Opportunity

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Short Description

The Commonwealth of Pennsylvania’s Department of Transportation (PennDOT) is seeking a Tier I Help Desk to perform password resets and provide technical assistance, support, and advice to end users for hardware, software, and systems via phone. The ideal candidate must have 1+ years of IT service desk and/or call center experience, 1+ years of experience with call tracking and ticketing software, and 1+ years of experience being resourceful (using supplied documentation) with strong attention to details.


Required Skills/Years of Experience


Desired Skills/Years of Experience:


Complete Description

The Commonwealth of Pennsylvania’s Department of Transportation (PennDOT) is seeking a Tier I Help Desk to perform password resets and provide technical assistance, support, and advice to end users for hardware, software, and systems via phone. The ideal candidate must have 1+ years of IT service desk and/or call center experience, 1+ years of experience with call tracking and ticketing software, and 1+ years of experience being resourceful (using supplied documentation) with strong attention to details.

The Tier I Help Desk will be tasked to:


Hiring Expectations


About Dantech

Dantech Corporation, Inc. is a Certified Business Enterprise (CBE) in the District of Columbia and a federally recognized Woman Owned Small Business (WOSB). The company has a history of technology, innovation and transformation since its launch in 1999. As an Equal Opportunity/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. For more information about positions with Dantech, please see: https://www.dantechcorp.com/staffing.