Network Administrator (683082)

About the Opportunity

• We are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.
• We are only considering local candidates who currently reside within 45 minutes of postal code 19901
• No Third Party Agencies
• $38 per hour 1099, $30 per hour W2 + benefits
• 100% On-site in Dover, Delaware
• Job Id: CAI-683082
• Must be able to provide proof of COVID-19 vaccination plus booster shot
• Contract Term: Till end of the 2022 fiscal year with yearly extension based upon performance

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Short Description

The State of Delaware’s Department of Transportation, Technology and Support Services (DelDOT) is seeking a Network Administrator to diagnose, troubleshoot, track, and record all computer-related incidents. The ideal candidate will possess 3+ years of troubleshooting and diagnosing hardware and software issues, 3+ years of experience and proficiency in support, configuration and reliable operation of Windows 7 and 10 OS, and 2+ years of installing, configuring, supporting, and maintaining physical and virtual servers.

Required Skills/Years of Experience

• High School Diploma or GED
• 3+ years of experience troubleshooting and diagnostic of hardware and software
• 3+ years experience and proficiency in support, configuration and reliable operation of Windows 7 and 10 OS
• 2+ years of experience installing, configuring, supporting and maintaining physical and some virtual Windows Servers
• 1+ year of experience working with System management solutions to provision, deploy, update and troubleshoot end-user devices
• 1+ year of experience and proficiency in Support, Configuration and reliable operation of Mac OS
• 1+ year experience with one or more of the following: KACE, SCCM, BigFix,or MDT
• 1+ year excellent communication skills (both written and oral)
• 1+ year knowledge of reading and writing Powershell Code
• 1+ year building Software Packages for one of the following systems SCCM, BigFix, MDT, KACE SMA in an enterprise environment.
• A valid driver's license and reliable car to help transport equipment to other counties if requested

Desired Skills/Years of Experience:

• 1+ year of experience and proficiency in support, configuration and reliable operation of Android OS
• 1+ year of experience with customer service, oral, and written communication
• 1+ year of experience and proficiency in support, configuration and reliable operation of iOS
• 1+ year of experience and proficiency in support, configuration and reliable operation of Linux

Complete Description

The State of Delaware’s Department of Transportation, Technology and Support Services (DelDOT) is seeking a Network Administrator to diagnose, troubleshoot, track, and record all computer-related incidents. The ideal candidate will possess 3+ years of troubleshooting and diagnosing hardware and software issues, 3+ years of experience and proficiency in support, configuration and reliable operation of Windows 7 and 10 OS, and 2+ years of installing, configuring, supporting, and maintaining physical and virtual servers.

The Network Administrator will be tasked to:

• Execute DTI Service Desk contact, problem, incident and request management policies and procedures
• Diagnose, troubleshoot, and track all computer-related incidents
• Escalate problems and incidents to designated level 2 and level 3 help desk support entities
• Report incident status and system outage notifications to customers, technical staff and applicable management entities
• Log incidents and problem resolution activities into a computerized tracking system
• Maintain a robust and accurate knowledge base repository
• Provide hands-on PC and peripheral equipment troubleshooting, repair and installation support
• Generate help desk related performance statistics, as required.
• Train support staff, as required
• Perform other tasks, as assigned

Hiring Expectations

• We are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.
• No Third Parties
• Right to Represent authorization is required
• Expect technical interview screening
• Expect F2F interview
• Background check and/or credit check will be required

About Dantech

Dantech Corporation, Inc. is a Certified Business Enterprise (CBE) in the District of Columbia and a federally recognized Woman Owned Small Business (WOSB). The company has a history of technology, innovation and transformation since its launch in 1999. As an Equal Opportunity/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. For more information about positions with Dantech, please see: https://www.dantechcorp.com/staffing.