We Need You @ Dantech
We Need You @ Dantech

Lead HelpDesk Technician (687564)

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About the Opportunity

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Short Description

The District of Columbia’s Office of the Chief Technology Officer (OCTO) is seeking a Lead HelpDesk Technician to respond to and diagnose problems through discussion with users. The ideal candidate will possess 8+ years of diagnosing and resolving end user problems, 8+ years of providing second-tier support to end users, and 8+ years of documenting, tracking, and monitoring end users problems.


Required Skills/Years of Experience


Desired Skills/Years of Experience:


Complete Description

The District of Columbia’s Office of the Chief Technology Officer (OCTO) is seeking a Lead HelpDesk Technician to respond to and diagnose problems through discussion with users. The ideal candidate will possess 8+ years of diagnosing and resolving end user problems, 8+ years of providing second-tier support to end users, and 8+ years of documenting, tracking, and monitoring end users problems.

The Lead HelpDesk Technician will be tasked to:


Hiring Expectations


About Dantech

Dantech Corporation, Inc. is a Certified Business Enterprise (CBE) in the District of Columbia and a federally recognized Woman Owned Small Business (WOSB). The company has a history of technology, innovation and transformation since its launch in 1999. As an Equal Opportunity/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. For more information about positions with Dantech, please see: https://www.dantechcorp.com/staffing.