IT Help Desk Technician (680366)

About the Opportunity

• We are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.
• We are only considering local candidates who currently reside within 45 minutes of postal code 08625
• No Third Party Agencies
• $25 per hour 1099, $19 per hour W2 + benefits
• 4 days on-site in Trenton, NJ + 1 day remote
• Job Id: CAI-680366
• Must be able to provide proof of COVID-19 vaccination plus booster shot
• Contract Term: Till end of the 2022 fiscal year with yearly extension based upon performance

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Short Description

The State of New Jersey’s Administrative Office of the Courts (NJAOC) is seeking a Help Desk Technician to assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. The ideal candidate will have 3+ years of data entry experience and 1+ years of experience with MS Word, Visio, and Excel.

Required Skills/Years of Experience

• High School Diploma or GED
• 3+ years of data entry (typing) experience
• 2+ years of experience with Outlook
• 2+ years of excellent customer service skills
• 2+ years of experience working in a position requiring calm demeanor when dealing with upset users
• 2+ years of excellent written and verbal communication skills

Desired Skills/Years of Experience:

• Associate’s Degree or 2+ years of technical study
• 1+ years of experience with MS Word, Visio, and Excel
• 1+ years of experience with Windows 10
• 1+ years of experience with Windows server
• 1+ years of experience with Active Directory
• 1+ years of experience with Office 365

Complete Description

The State of New Jersey’s Administrative Office of the Courts (NJAOC) is seeking a Help Desk Technician to assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. The ideal candidate will have 3+ years of data entry experience and 1+ years of experience with MS Word, Visio, and Excel.

The IT Help Desk Technician will be tasked to:

• Adhere to established Help Desk IT policies, procedures and standards
• Ensure conformance with information systems goals and procedures
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications
• Maintain a working knowledge of Help Desk and IT Operations procedures
• Log all incoming problems and requests and actions taken to resolve them
• Provide first response help desk support to all customers and users
• Provide assistance in the areas of site support, and project specific assignments
• Attempt to troubleshoot and resolve problems and satisfy requests
• Provide support for AOC business applications
• Provide follow-up status to end-users in accordance with specified support policies and procedures
• Ensure closed problems are adequately documented

Hiring Expectations

• We are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.
• No Third Parties
• Right to Represent authorization is required
• Expect technical interview screening
• Expect F2F interview
• Background check and/or credit check will be required

About Dantech

Dantech Corporation, Inc. is a Certified Business Enterprise (CBE) in the District of Columbia and a federally recognized Woman Owned Small Business (WOSB). The company has a history of technology, innovation and transformation since its launch in 1999. As an Equal Opportunity/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. For more information about positions with Dantech, please see: https://www.dantechcorp.com/staffing.