We Need You @ Dantech
We Need You @ Dantech

IT Help Desk Specialist (686314)

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About the Opportunity

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Short Description

The Commonwealth of Pennsylvania’s Department of State (DOS) is seeking an IT Help Desk Specialist to take calls and help with logins, resets, and assistance getting through applications and escalating tickets. The ideal candidate will possess 3+ years of answering help desk phones promptly, 3+ years of responding to help desk emails promptly, 3+ years of escalating issues to senior staff by assigning ServiceNow incidents to the appropriate resource.


Required Skills/Years of Experience


Complete Description

The Commonwealth of Pennsylvania’s Department of State (DOS) is seeking an IT Help Desk Specialist to take calls and help with logins, resets, and assistance getting through applications and escalating tickets. The ideal candidate will possess 3+ years of answering help desk phones promptly, 3+ years of responding to help desk emails promptly, 3+ years of escalating issues to senior staff by assigning ServiceNow incidents to the appropriate resource.

The IT Help Desk Specialist will be tasked to:


Hiring Expectations


About Dantech

Dantech Corporation, Inc. is a Certified Business Enterprise (CBE) in the District of Columbia and a federally recognized Woman Owned Small Business (WOSB). The company has a history of technology, innovation and transformation since its launch in 1999. As an Equal Opportunity/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. For more information about positions with Dantech, please see: https://www.dantechcorp.com/staffing.