Home >
IT Skills and Staffing >
Job Listings >
Entry Level IT Support Engineer (CLD607B)
About the Opportunity
- We are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.
- We are only considering local candidates who currently reside within 45 minutes of postal code 20815
- No Third Party Agencies
- $35 per hour 1099, $28 per hour W2 + benefits
- Initially 100% on-site in Chevy Chase, MD
- Job Id: CLD607B
- Must be able to provide proof of COVID-19 vaccination plus booster shot
- Contract Term: 1 yr with likely extension based upon performance
- Hours: M-F, 9am - 6pm, 1 hr lunch
- Free beverages and snacks
- Airy, modern open work environment with a great team atmosphere
- Position includes covered garage parking
- Excellent entry level role that offers a path to promotion and IT industry experience
Apply Now
Short Description
Dantech Corporation has an exciting opportunity for an Entry Level IT Support Engineer to join our Cloud Delivery Team. The Entry Level Support Engineer will learn and apply their gained knowledge and experience to complete tasks that support cloud development and operations on various internal and external IT projects. Ideal candidates must have a passion for technology, delivering high quality outcomes on time, and providing excellent service through communication and paying attention to detail.
Required Skills/Years of Experience
- Bachelor’s degree in Computer Science, IT, Physics, or Math
- 5+ years of excellent verbal and written communication skills
- 3+ years of MS Word or Google Drive
- 2+ years of MS Excel or Google Sheets
- 2+ years of applying excellent customer service to requests for help
- 1+ years of Windows 10 OS Support
- 1+ years of MS ActiveDirectory
- 1+ years of Office365 support
- 1+ years of experience providing professional IT support
- 1+ years of familiarity with AWS Cloud concepts and terminology
Desired Skills/Years of Experience:
- CompTIA certification
- Google IT Support Certification
- AWS Cloud Certification
- 1+ years of supporting cloud applications
- 1+ years of Linux OS Support
- 1+ years of Powershell
Complete Description
Dantech Corporation has an exciting opportunity for an Entry Level IT Support Engineer to join our Cloud Delivery Team. The Entry Level Support Engineer will learn and apply their gained knowledge and experience to complete tasks that support cloud development and operations on various internal and external IT projects. Ideal candidates must have a passion for technology, delivering high quality outcomes on time, and providing excellent service through communication and paying attention to detail.
The Entry Level IT Support Engineer will be tasked to:
- Create and maintain relevant support documentation (e.g., procedures, workarounds, runbooks, installation/configuration steps).
- Work closely with developers and management to ensure everyone stays informed on updates, deployments, or releases
- Be a friendly and effective communicator to interact with Dantech Team Members and Clients.
- Provide excellent customer service, crisp and meaningful communication, documentation, and high quality deliverables.
- Eager to learn, to complete assigned training, to take direction from Senior Team Members, to deliver quality, and to be flexible regarding approaches, and strategies.
- Analyze, troubleshoot, and remedy break/fix scenarios as reported by users
- Manage and appropriately escalate: impediments, risks, issues, and changes
- Participate in client support/training sessions
- Respond to requests for support with excellent customer service and willingness to efficiently provide resolution
- Support development efforts by completing delivery, deployment, configuration, and testing tasks
- Exercise excellent verbal and written communication skills and have the ability to interact professionally with a diverse group of software developers, DBAs, network engineers, SME’s and senior management
- Support production issues
- Provide deliverables and tasks that are in support of project timelines
- Convey a high level of understanding in the areas of operational resilience and scale
- Be friendly, professional, dependable, and eager to learn
- Support internal projects and office functions
Hiring Expectations
- We are only considering US Citizens and Green Card holders for this position. We are unable to sponsor for this role.
- No Third Parties
- Right to Represent authorization is required
- Expect technical interview screening
- Expect F2F interview
- Background check and/or credit check will be required
About Dantech
Dantech Corporation, Inc. is a Certified Business Enterprise (CBE) in the District of Columbia and a federally recognized Woman Owned Small Business (WOSB). The company has a history of technology, innovation and transformation since its launch in 1999. As an Equal Opportunity/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. For more information about positions with Dantech, please see: https://www.dantechcorp.com/staffing.